Should you receive an incorrect or faulty product, please immediately contact the delivery agent - Thomas Logistics - who will arrange either a goods exchange or refund. All claims for goods will not be accepted for return or refund later than 30 days after customer receipt of the goods.
Contact details for Thomas Logistics:
Phone: 03 8587 3600
Refunds within this policy will be processed within 5 working days of the receipt of the returned goods. In order to aid the return process, please return the goods by regular mail with the original shipping package.
CASA will not refund goods if you change your mind about the purchase of the product.
Note: Your order cannot be cancelled once the order has been shipped.
If your product is lost during shipment, we will send you a replacement once the maximum delivery time (5 working days for website orders / 7 working days for manual orders within Australia) has expired, depending on product availability. All replacements for lost / damaged products will be shipped at our cost.